Explore the Three Tiers of Our Rewards Program

Our Rewards Program

If you’re Spending 50k with us Per Annum you’re eligible for

Sapphire

£50k

Perfect for occasional upgrades or ongoing support packages.

— 1x Panel Health Review (Obsolescence & MTBF)
— 1 Day On-site Technical Visit
— 3 Emergency Stop Function Test (1 day Equivalent)
— Project Priority







Emerald

£100k

Ideal for active plants looking to standardise and future-proof control systems.

— 2x Panel Health Reviews
— 1 Day On-site Consultation
— Remote System Health Review (Annual)
— PLC Program Backup & Version Tracking
— Obsolescence Alerts
— 10% Labour Discount on Future Projects



Diamond

£200k

Our premium tier, best for multi-site or high-dependency operations.

— 3x Panel Reviews
— 2 Days On-site Consultation
— Emergency Phone Support (Mon–Fri, 8am–4pm)
— Panel Cooling & Environmental Review
— Minor Remote PLC Edits (1/year)
— Asset Register Creation
— Annual System Improvement Report
— 20% Labour Discount on Future Projects

Sapphire Tier What’s Included

Panel Health Review (Obsolescence & MTBF)

Analysis of a panel components with lifecycle data and MTBF reporting. More Info….

On-site Technical Visit

Full day support from a senior engineer on-site. Includes review or troubleshooting.

Emergency Stop Function Testing

Live testing of E-Stop functions, circuits, and reset operations.

Project Priority

Faster scheduling for quotes and site availability.

Emerald Tier What’s Included

Everything in Sapphire Tier

Plus additional services below.

Remote System Health Review

Annual remote login to assess controller and system performance. Includes summary report.

PLC Program Backup & Version Tracking

All key software versions backed up securely with change logs.

Obsolescence Alerts

We track and notify you when hardware is approaching end-of-life.

Labour Discount

10% discount applied to future labour-based projects.

Diamond Tier What’s Included

Everything in Emerald Tier

Plus additional services below.

Panel Health Review (Obsolescence & MTBF)

Analysis of panel components with lifecycle data and MTBF reporting. Includes three comprehensive reviews per year.

On-site Technical Visit

Two full days of support from a senior engineer on-site. Includes consultation, review, and troubleshooting.

Emergency Support

Dedicated phone support during business hours (Mon–Fri, 8am–4pm) for critical issues.

Panel Cooling & Environmental Review

Complete assessment of thermal management and environmental conditions affecting system performance.

Asset Register Creation

Development and maintenance of a comprehensive asset register for all control system components.

Asset Register Creation

Development and maintenance of a comprehensive asset register for all control system components.

System Improvement Report

Annual detailed analysis with recommendations for system optimisation and future-proofing.

System Improvement Report

20% discount applied to all future labour-based projects.

Want to discuss more?

Contact US

Disclaimer

The Sull Systems Rewards Programme is offered as a goodwill gesture to thank clients for their continued business and ongoing project partnerships. It is not intended to act as an incentive or inducement to engage in new business with Sull Systems, nor does it form part of any contractual agreement.

Eligibility is determined based on total annual spend and will be reviewed at the end of each calendar year. Clients will be notified of their applicable tier (Sapphire, Emerald, or Diamond) and the associated services available.

The total work time allocated under each tier must not exceed:

  • 1 week equivalent for Sapphire
  • 2 weeks equivalent for Emerald
  • 3 weeks equivalent for Diamond

This work time may be split across multiple site visits or remote sessions. It will not necessarily be delivered in a single period and must be used within the awarded calendar year. Unused time or benefits will not roll over to future years and are non-transferable.

Sull Systems reserves the right to:

  • Delay the scheduling of rewards based on resource availability
  • Offer alternative dates or delivery formats if originally requested dates are not feasible
  • Withdraw, amend, or substitute elements of the Rewards Programme at any time without prior notice
  • Decline to provide services in cases where participation is deemed unreasonable, abusive, or impractical

All rewards are subject to availability and delivered at Sull Systems’ discretion, in good faith and within reasonable operational boundaries. Participation in the Rewards Programme does not entitle any client to guaranteed service windows, fixed delivery periods, or preferential treatment beyond the scope of the outlined rewards.